SMS and Omnichannel for Supply Chain and Logistics
Keep shipments, drivers, warehouses, and customers aligned with critical messaging from first mile, to the last mile.
Dedicated messaging infrastructure for logistics providers, carriers, and retailers
From dispatch alerts and ETA notifications to failed‑delivery flows and feedback collection.
What GigSky Messaging can do for supply chain and logistics
Carriers, third-party logistics companies and ecommerce brands can design complete communication flows with GigSky Business. Our SMS and Omnichannel messaging works across the lifecycle of a shipment – booking, pick-up, linehaul, last mile, exceptions, and returns – while also coordinating internal teams and partners. All through a single, reliable messaging layer that plugs into TMS, WMS, telematics, and order systems.
- Proactive ETA Notifications
- Provide Proof-of-Delivery
- Alert Recipients About Exceptions
- Coordinate Teams and Routes
- Notify Warehouses and Hubs
- Automate Post-Delivery Feedback
- Blend SMS with Omnichannel
Three Ways GigSky Supports Messaging in Chain and Logistics
Critical SMS Services
GigSky provides the SMS layer for time‑sensitive logistics communication: dispatch alerts, “out for delivery” and “delivery today” messages, failed‑delivery notices, and incident alerts to both customers and internal teams. Our carrier‑grade delivery infrastructure helps ensure these high‑priority updates reach phones in seconds, so recipients can act before drivers arrive and teams can respond quickly to problems on the road or at the depot .
Omnichannel
GigSky enables logistics organisations to engage shippers, consignees, and partners via WhatsApp, email, and voice alongside SMS, orchestrated as one journey. Start with SMS for reach and reliability, then complement it with rich messaging and in‑app experiences for tracking, delivery preferences, returns, and support – all while keeping the conversation thread intact so customers don’t have to repeat details across channels.
API and Infrastructure
Our API integrates with TMS, WMS, telematics/fleet platforms, ecommerce and ERP systems to trigger the right message at each logistics event: order created, picked, loaded, out for delivery, delayed, delivered, failed, returned. Your systems define the business rules and events; we handle routing, retries, deliverability, and observability across networks and channels, so messaging behaves like a dependable, auditable component of your logistics stack.
GigSky Works For Any Logistics Use Case
Last-Mile delivery
Automatically notify customers when shipments are out for delivery, provide live ETAs and one-tap tracking links, and confirm drop-off.
Driver and Fleet Coordination
Use messaging to send load assignments, pick-up and drop-off details, route changes, and safety alerts to drivers, and to notify on-site teams about updated arrival times.
Exception Handling
When delays, damage, or routing issues occur, trigger immediate notifications to internal teams and impacted customers with status, cause, and options.
Returns, Exchanges
Coordinate returns and exchanges via SMS and rich channels (pick-up scheduling, locker/drop-point instructions) and send post-delivery surveys or offers.
